Some Job Duties:

• The applicant will assist the General Manager and will need to maintain complete knowledge at all times of: All hotel features/services, hours of operation, all room rates, special packages and promotions. The hours of this position include working during the evening shifts and weekend management responsibilities.
• Daily house count and expected arrivals/departures, and room availability status for any given day. Scheduled in-house group activities, locations and times. Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable on such.
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. Review the previous day's occupancy and room revenues. Monitor revenues derived from telephone, garage and sundries.
• Ensure that staff reports to work as scheduled. Document any late or absent employees, and Coordinate breaks for staff. Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
• Inspect grooming and attire of staff; rectify any deficiencies. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
• Assist the General Manager with Service Meetings with monitoring strategies with coaching and developing the employees.
• Our Assistant General Managers will be trainined for internal promotions to General Manager roles if available.

QUALIFICATION STANDARDS

Education: High school diploma required but a college degree is preferred.

Experience: Prior hotel experience required and prior supervisory experience preferred.

Pay Scale: Pay range starts at $12 - $15 per hour or determined by market conditions and can be a salaried position.

Sales and Marketing Manager - This person will sell 3 hotels in the Mason, Sharonville and Blue Ash areas.  This position is responsible for generating revenue through via various avenues including, but not limited to, sales calls, local promotions and internet promotions and packages.

Some Job Duties:

Shifts include: During peak business we also may have additional Customer Service Representatives during the day and evening shifts

7 a.m.	to	3 p.m.
3 p.m.	to	11 p.m.
11 p.m.	to	7 a.m.

Some Job Duties:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities, guest room descriptions, directions and local attractions.
• Complete the registration process by inputting and retrieving information with out difficulty from a computer system, confirming pertinent information including number of guests and room rate. Cross promote MidWEST Lodging and Brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and upselling guests to appropriate services and room types.Adhere to the specified rate guidelines established for your hotel.Requires continual standing and movement throughout front office area.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer all phone calls using positive “Smile on your face” approch and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

QUALIFICATION STANDARDS

Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

Experience: No prior experience required. Prior hospitality & Direct Customer Relations in a Food and Beverage or Retail establishment experience preferred.

Pay Scale: Pay range starts at $8 per hour or determined by market conditions.

Some Job Duties:

• Manage the daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Educate/train employees on current safety issues to ensure compliance with all federal state and local laws and safety regulations.
• Promote teamwork and quality service through daily communication and coordination with other departments. May assist with other duties as assigned and may serve as "manager on duty" as required.
• Maintain and repair the interior and exterior of buildings, hotel rooms and contents. Ensure the execution and achievement of the hotel's preventive maintenance program goals.
• Monitor budget and control expenses within all areas of the department. Participate in the preparation of the annual departmental operating budget and financial.

SUPPORTIVE FUNCTIONS:

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the hotel.
• They must maintain an appropriate supply of materials and equipment to carry out the normal day to day operating and maintenance requirements of the hotel.
• They must maintain organized and efficient administrative and filing systems within Engineering for the timely and accurate handling of correspondence, reports, requisitions for purchase, and other administrative requirements of the department.
• They must maintain a well-defined and organized system within the shop for the inventory, maintenance, and storage of all tools, products, materials, and equipment necessary to execute the required activities of the department.
• They must immediately available to report to the hotel in the event of any hotel emergency which necessitates the skills and expertise of the Maintenance Supervisor. By example such emergencies may include, but not be limited to fires, power or other equipment failures, floods, lighting, earthquake, or other disasters of similar nature and magnitude.
• Perform other duties as requested, such as coordination and supervision of special guest requests for room and/or meeting space modification, construction of props for special hotel functions and employee relations events.
• To minimize waste, they must work with corporate product managers, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors. May be responsible for determining the security requirements necessary to ensure that hotel property, employees, and guests are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes.

QUALIFICATION STANDARDS

Education: Graduation high school and from an apprenticeship and/or advanced training program for operating engineers recognized by the industry and trade or any other combination of education, training, or experience that provides the necessary knowledge, skills, and abilities to perform the job.

Experience: Five years experience as journey mechanic or engineer with a class A hotel company or related industry.

Pay Scale: Pay range starts at $10 - $12 per hour and depending on prior experience can be higher or determined by market conditions and can be a salaried position.

Some Job Duties:

• Organize and create an upscale continental breakfast offering during the hours of 6:00 AM and 9:30 AM maintaining the standards set forth by the hotels brand.
• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Assist the General Manager with special events in the breakfast room and meeting room such as receptions and meetings.
• Move throughout breakfast facility, meeting room, lobby and kitchen areas to visually monitor and take action to ensure food quality, cleanliness and service standards are met.Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.Make suggestions toward improvement and make necessary adjustments for consistency.
• Maintain profitability of breakfast area to support overall hotel operation.Control food waste, Secure items from theft , maintain equipment to reduce costs (minimizing loss and misuse).Ensure par stock levels for all needed items are met weekly and are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation.Develop and implement cost saving and profit enhancing measures.
• Ordering, Replenishing, General Cleaning, Re Setting Room, Knowledge of local laws and sanitation inspections, maintain an A rating for all sanitation inspections.

SUPPORTIVE FUNCTIONS:

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
• Ensure maintenance of equipment by calling for repairs and training staff on proper use.
• Conduct competitive research and report trends and recommendations.
• Support the entire Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing as directed by the general manager.
• Provide clean and safe environment by assigning and assisting with cleaning

QUALIFICATION STANDARDS

Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma/GED required.

Experience: This position recommends previous Food Service experience but is not required.

Licenses or certificates: Knowedge of Food Service Sanitation certification preferred.

Pay Scale: Pay range starts at $8 per hour or determined by market conditions.